All Amelie Atelier jewellery is hand-crafted to order based on your specifications. Returns are not accepted due to customer error or change of mind. This policy does not affect your statutory rights. In the event that a product you have ordered is faulty or in any other way does not match your order specifications contact us immediately to arrange the return of your order within 21 days. For more information on what your rights are as a consumer, please visit Consumer Affairs.